Savings up to 50% Off
Shop Name Brand Items!
Top Shelf Products LLC sells items from our website TSPmall.com to the U.S with select items to Canada only. TSPmall.com only sells items from U.S. suppliers so all our products are locally sourced and ready for shipment from our U.S. warehouses to you. This helps ensure faster shipping and always in stock purchases with less delays waiting for your order to arrive.
All orders will be processed by the sales department immediately after payment conformation is received by us. This normally happens the same or next day depending on form of payment used, but may take a little more time, especially around a holiday weekend.
The order(s) are then sent to the warehouse(s) for processing, packing, tracking number(s) and shipped to you. After this step is completed by each warehouse your tracking number(s) will be sent to your e-mail address on file for your order. Please make sure this information is up to date. You may receive more than one e-mail with tracking numbers.
If you do not receive the order conformation or tracking information within 1-2 business days check your spam folder. If you do not get anything from us after (4) business days, please use the “Contact Us” form for an update or to request order and tracking information be resent.
You would have heard from us by day 4 and should have received your order conformation and/or tracking number(s) or an update on shipping. When you get the order confirmation and tracking number(s) e-mail(s) please add us to your address book so future e-mails do not get lost.
Because we are Just like most major chains our products may ship from different locations. We have over 150,000 items, including thousands of brand name products distributed through our warehouses across the U.S. and your order can come from one or more warehouses.
Shipping will be broken down and shown on the invoice orders conformation page for review before your purchase. We do not show shipping costs with each item on the item page because the combined shipping methods we choose to use will be less, saving you money and time.
If you ordered several items, you could see your invoice broken down into what each warehouse location will be shipping to you and the amount for each shipment from each warehouse location. Otherwise you will see a single charge for shipping from a single warehouse.
You may still have separate shipments from a single warehouse even though we always combine and ship as many items as possible in a single shipment from each warehouse location to reduce all shipping expenses to you.
Orders could be processed but will not ship on Saturday or Sunday, except by prior arrangement. Shipping on special arrangements may incur extra charges for handling and shipping. Please request a quote through the “Contact Us” form.
Heavy items by nature need to be sent by freight carriers and have added handling fees to start with. We will help you arrange shipping with a freight carrier. You may have to pay the freight carrier directly for your shipment. Heavy items like large appliances may need the added special handling and have other added fees if delivered to a residence or business address and not a transfer station or shipping carrier dock for pickup. This needs to be arranged in advance of order and shipment. Please use the “Contact Us” form for assistance with heavy items.
Our normal business hours are Monday – Friday 8:00am to 5:00pm PST
Once your items are shipped from our warehouse(s) you can track the location of your package with the tracking number(s) provided to you via e-mail at the e-mail address on your order or account. This will be the same information we would have access to on the location of your shipment(s). Please keep your account information up to date.
Shipping usually takes just a few days depending on warehouse and shipping location; however, we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us or other parties as an estimate only. Even though we always choose the fastest and least costly method of shipping for you, we encourage you to order in a timely fashion to avoid delays caused by shipping conditions or product availability.
Shipping delays due to unforeseen circumstances are beyond our control. As soon as we know of any such circumstances, we will notify you by e-mail and in some cases possibly by phone.
We accept Visa, MC or Discover along with PayPal as forms of payment. We DO NOT take Cash, Money Orders, Travelers Checks, Cashier’s Checks or any other forms not listed. Accepted forms of payment may change at anytime by updated policies posted at TSPmall.com.
We require a physical street address with city, state and zip code to ship items. We can only ship to a P.O. Box that has a street address associated with it without prior authorization from us before your order is placed.
All items on our website TSPmall.com states where an item can be shipped. The only options are U.S.A and Canada. We do not sell items to anyone from outside the U.S. and Canada at TSPmall.com. Only select items can be shipped to Canada so please check the item listing first. If an item is listed for U.S.A. shipment and is purchased by someone in Canada, they would need to provide a U.S. address for shipping to occur.
Please Read the “Return Policy” Page for Details